Several Benbrook residents were startled Friday morning after an unexpected “urgent payment” message appeared on their televisions, prompting confusion and concern over a possible scam.
Customers said the alert claimed their bill was overdue, even though most had already paid earlier in the month. Some reported difficulty reaching AT&T’s customer service line before business hours, while others encountered automated responses that offered little help.
After further investigation, it appears the issue may have been linked to a system glitch affecting accounts that recently transitioned to AT&T’s new Fiber network. Once customers contacted support and confirmed the switch, most reported their service was restored within minutes.
While this particular incident seems to stem from a technical error rather than a scam, residents are reminded to use caution with unexpected billing messages. Always verify account activity directly through official AT&T channels or by calling the customer service number listed on your bill.
For more information or support, visit att.com or call AT&T customer service.
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