Benbrook residents were recently notified of a technical issue with the Benbrook Water Authority’s third-party payment system.
The issue, which has confused some customers, has led to questions about late payments and account cutoffs. The authority’s email mentioned that late payment penalties and service interruptions would be temporarily suspended, but the details remain unclear.
Concerns have arisen about whether customers with auto-pay setups will be charged late fees once the system is restored, and whether payments made through banks could be affected by this issue.
If you’re a Benbrook resident who received a similar notice, it’s a good idea to contact the Benbrook Water Authority directly for clarification. They can be reached at (817) 249-1250 or by visiting benbrookwater.com. Stay informed and ensure your payments are processed smoothly.
