Benbrook Talks: Mixed Reviews Roll In for Integrity Urgent Care.

Benbrook residents aren’t holding back when it comes to sharing their experiences at Integrity Urgent Care, located near Walmart on Mercedes Street.

From swift visits to billing headaches, the local urgent care center has seen its fair share of applause—and some criticism.

Some locals are praising the clinic’s efficiency, saying they were in and out in just over 30 minutes, thanks to a caring and professional staff. Shoutouts went to Physician Assistant Kirk and Nurse Alexa for their bedside manner and speed.

In addition, Veterans and Medicare recipients have also voiced appreciation for the clinic’s acceptance of TriWest and other coverage options.

But not everyone walked away happy. A few residents shared stories of unresolved billing issues and sudden service limitations—like unavailable x-rays—drawing comparisons to the infamous “McDonald’s ice cream machines always broken” trope. One family recalled being told there would be no charge after being referred to the ER, only to find the fee still posted on their credit card.

While many Benbrookers stand by the clinic for urgent needs—from burns to back pain—others say the inconsistency in service and follow-through makes them hesitant to return.

Bottom line? Integrity Urgent Care is a convenient option for many in a pinch, but it’s a good idea to keep your eyes open—and maybe follow up on those charges if something seems off.