Homeowners in Benbrook are speaking up about ongoing frustrations with Perry Homes, raising concerns over how warranty claims are being handled.
Several residents report experiencing delays, unresponsive representatives, and pushback when attempting to address defects in their homes.
One resident described reaching a stalemate with a local Perry representative, while others noted they had to escalate issues directly to corporate offices in Houston to see progress. Some shared that persistence with emails, calls, and repeated warranty tickets eventually forced action, though the process often stretched over a year.
Not every experience has been negative. A few homeowners reported smoother interactions, stating that their claims were honored and completed without major issues. Still, many agree that the path to resolution often requires persistence, thorough documentation, and reaching beyond local contacts to achieve results.
For residents currently facing warranty issues, contacting Perry Homes’ corporate office may be the best next step. More information is available at www.perryhomes.com.
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