Some Benbrook households are swapping stories about an unwelcome surprise: tankless hot water heaters suddenly shutting down.
One resident reported repeated error code 11 messages on a Rheem system, which online searches suggest could be tied to ignition or gas supply issues.
Others chimed in with similar experiences, noting that warranty parts often take weeks to arrive, and labor costs may not be covered. A few residents recommended ordering replacement parts directly from the manufacturer and following online tutorials for installation, as many of the repairs are still under warranty for parts, if not labor.
While the fixes can be frustrating, neighbors say sharing advice has helped them save both time and money. The recurring issues also underscore the importance of understanding product warranties and maintaining a plan for essential home systems.
For more information on troubleshooting Rheem tankless heaters, visit rheem.com or contact your gas provider if you suspect a supply issue.
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